Virgin Media Community

[Khisanth]

Just recently when we try to play a Netflix or Amazon Prime show/movie  from the apps section we just get a blank screen or loading icon followed by an error message saying cannot play at this time. Rebooting etc has had no effect. Can open the apps no problem

switching to a different device both netflix and amazon prime play fine.

[LittleMick73]

Hi as these are streaming videos it will be connected with your Internet, how is your V6 connected to the hub. Regards Micky

[Khisanth]

Connected by the CAT6 ethernet cable provided with the box.

[LittleMick73]

OK go to help and settings, settings, network, view network status scroll it should say connected under link status.

[Khisanth]

yes says connected. network connection test all passed. iplayer app works fine.

[newapollo]

It may be due to your HDMI cable. Ignore the error message but check the help pages for Virgin-tv-error-codes/603 

If you change HDMI ports be sure to reboot your equipment for the change to take effect.

[LittleMick73]

• What about catch up (not on BBC) say channel 4 or ITV. What mega bites are you on. Also is on demand working.

[Khisanth]

Okay changing the HDMI cable with a reboot of the box seems to have resolved this. I can't see how the old HDMI cable would suddenly stop working properly seeing as the streaming works fine through a PS4 with the same cable !

Will ditch that HDMI cable as have had it ages and may well have been partly to blame.

[japitts]

All OnDemand & streaming use the same internet connection, so if BBC programmes using the iPlayer app work fine, that part is proven.

Are you watching on a 4K UHD or Samsung TV?

It's simple, but since @Khisanth  hasn't said so... has the V6 been restarted?

[Khisanth]

No a normal HD non Samsung TV (Philips plasma) and yes it has been restarted.

Working now after another restart and change of HDMI cable. (yes I should have checked before rebooting I know!)