Netflix added on V6 box Showing Pending : Adding soon

[SteveStacy]

Hi,

I added Netflix on my V6 box, which is part of my subscription, it states in the help guide that I should be able to just activate it on the box if I already have a Netflix account.

In My Virgin Media under the Your Packages, Entertainment Services Screen I have the following showing

When I think click on the activate netflix button it tries to send me to Netflix as per this popout

But the popout fails and I have the following error show in the Entertainment Services screen

I have tried this over the course of the last day, can anyone advise me what the next steps should be please?

Thanks

Steve

[Natalie_L]

Hi SteveStacey, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues activating your Netflix account. 

Can you please try using another browser to activate the service? It may also be worth clearing your Cache and Cookies. 

Please let us know if this works. 

Thanks, 

[SteveStacy]

Hi Nat,

Thanks for your reply,

I have now tried both a different browser, (Chrome and Firefox) and have cleared cache and cookies. I am still getting the below error

Is there anything else I can do please?

Thanks again

Steve

[Kath_F]

Hi Steve, 

Thanks for trying that and apologies that this still isn't working for you. 

We will need to raise this up to our IT Teams for them to resolve but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F · Accepted solution]

Hi @SteveStacy, 

Thanks for your patience whilst this was with IT. We've had some notifications that these issues should be resolved now. 

Can you please log in to My VM here. Once logged in, there should be a Netflix tile. Click on this and let me know if that allows you to activate your free Netflix. 

Please pop back here and let me know. 

Many thanks, 

[SteveStacy]

Hi Kath,

Thank you so much for your help sorting this, it is greatly appreciated.

[Kath_F]

Hi SteveStacy, 

Thanks for coming back and letting me know things are resolved for you. We're really pleased to hear this. 

If you have any further issues, please pop back and let us know. 

Many thanks,