Netflix Issue

[allyemm04]

I have a slightly different Netflix issue. Mine won't open, hasn't done for about 24 hours. However, I dont get Netflix through my Virgin Media I pay for it separately. Anyone aware of this issue or what it might be?

Many thanks.  

[allyemm04]

Hoping someone can help.

My Netflix hasnt been loading for the last 24 hours. When you select it it opens the Netflix opening title screen then immediately switches back to the menu.

I can get it on my phone with no issues. 

I pay for Netflix separately from Virgin Media incase that makes a difference.

Any help appreciated. 

[japitts · Accepted solution]

Firstly, you've created two separate posts in different sections of the forum for the same question, so I'll ask... which TV box do you have? Is it a TiVo, V6 or TV360? It matters, because the internet connectivity differs between them - and Netflix is an internet-based app.

If you're not sure, check on https://www.virginmedia.com/care/tv-fault/which-tv-box 

The billing for your Netflix subscription won't be having any impact on the ability of your TV box to load the app.

[allyemm04]

Thank you for your response. Sorry, first time forum user and I got a bit lost! I have a V6 box.

[japitts]

No problem.

So a V6 connects to the internet (for OnDemand, streaming & updates) via your homehub. Do other internet-based functions work OK on your V6? That's a way of proving the internet connection here.

If they're not working, the next question is how your V6 connects to your homehub - is it Ethernet cable or wireless? A check of the online status via Home > Help & Settings > Settings > Network is the next check.

If other online functions are working, this could be an app-specific issue so a restart is the first thing. Home > Help & Settings > Clear or reset my box, and choose the top option for a standard reset.

[allyemm04]

It was app specific and that worked, thank you so much for your help!