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sevans941
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Netflix Connection

I am constantly having to restart my TiVo box to connect to Netflix.  Getting the error code tvq-st-145.  This is so annoying given that I’m paying over £100 a month in total for Virgin and Netflix.   Does anyone know else have this issue?    

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jbrennand
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Re: Netflix Connection

Firstly - do you mean Tivo - or is it actually a V6 (below)? They connect differently.

If a V6 - what Hub do you have and how is it connected to the Hub - wifi or ethernet

  Tivo_V6 photo.png


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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sevans941
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Re: Netflix Connection

Hi John - It’s actually a V6 box connected by Ethernet to the hub which is the 3.0 version.

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sevans941
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Re: Netflix Connection

It is only Netflix.

it just states Netflix has encountered an error - retrying in xx seconds (which then counts down to retry).

it offers the options to try again, more details or exit but never actually reconnects. 

I will have to make a note of what the ‘more details ‘  options state next time it happens but it doesn’t mean anything obvious to me.

 I always have to then restart the V6 Box to get Netflix back.

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japitts
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Message 5 of 14
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Re: Netflix Connection

If it is only Netflix affected, that suggests an app-specific problem that a reboot should clear.

Connectivity issues would affect all of OnDemand & streaming.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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sevans941
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Re: Netflix Connection

Thanks for your help

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Eeeps
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Message 7 of 14
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Re: Netflix Connection

Might be worth signing out of Netflix on the v6 box.

Go to Help&Settings->System Info->Netflix Account Information->Sign Out of Netflix Account.
Re-boot the V6.

When you next go to the Netflix app it will then ask you to sign in.

Is your broadband connection working ok in other respects?

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Steven_L
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Re: Netflix Connection

Welcome back to the community @sevans941 and thanks for taking the time to post your issue here.

 

Have you been able to get your issue resolved with the help and advice from the community?

 

If you haven't been able to resolve to resolve the issues, please let me know and we can look into this further for you.

 

 

Regards,

Steven_L

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sevans941
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Message 9 of 14
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Re: Netflix Connection

Hi,

Not really  - the problem is intermittent but I’d say it happens more often than not

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Molly_G
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Message 10 of 14
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Re: Netflix Connection

Hey @sevans941,

 

Thanks for your reply. Is the issue replicated via any other device? Eg. Mobile / Tablet using WiFi?

 

Kind regards,

Molly_G
Forum Team



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