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Need to cancel Virgin Broadband

Hello,

I need to cancel virgin broadband. I can't find a way to to do this online, no one is answering the phone lines and no one is answering the live chat. The inability to cancel is pretty frustrating and unfair. Any help is greatly appreciated. Thank you! 

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Re: Need to cancel Virgin Broadband

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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Re: Need to cancel Virgin Broadband

Hi,
Please contact the team via the text service on 07533051809.
If you drop them a text they will get back to you shortly!

Hope this helps
Neil
Virgin Media Field Technician working from home

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Re: Need to cancel Virgin Broadband

If you call the usual number at 08.00 on the dot you should be able to get through ok - follow the "thinking of leaving" options.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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