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Pie19
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Need a new v6 box

My v6 tivo box as bricked it's self after doing an update. I need to get this replaced. Please can someone help. We are currently in lock down so I can't get any customer services  to book a replacement box. The box keeps clicking. Please help. Thanks. 

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CybeRocK
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Re: Need a new v6 box

Hi Pie19, try switching the box off from the switch at the back of the box. Pressing and holding down + and the power light buttons on the front of the box, switch the box back on from the little switch at the back. Continue to hold down + and the power light button until the welcome screen comes on, the release and give it about 30 minutes.




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Pie19
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Re: Need a new v6 box

Tried all the usual reboots etc. I need a new v6 box. Thanks for your suggestions. 

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Ernie_C
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Re: Need a new v6 box

What you have been advised is not a normal re-boot. Have you tried it and what happened?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Pie19
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Re: Need a new v6 box

The welcome sign came on then a black screen with a small white box with a down arrow constantly filling up. The box is flashing Amber. 

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Pie19
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Re: Need a new v6 box

The hard drive keeps clicking. 

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