Virgin Media Community

[PLH51]

We cannot find the back of our remote and it isnt very secure now without it, so we need a replacement please

[Kev_B · Accepted solution]

Hi @PLH51,

Thanks for posting 😊 sadly we can't replace remotes through the community.

However, our messaging team can do that for you via text. The number to text is 07533051809.

Alternatively, you can call us on 150 free from a Virgin Media line, or 0345 454 1111.

If you have any problems at all, just respond to let us know and we'll see what we can do to help!

[Scottie88]

Hi could you help me order a new remote as the one we have has died, tried everywhere to try to get one.... getting very frustrated......

[Emma_C]

Hi Scottie88, 

Really sorry for the delay in getting back in touch and for any frustration caused. 

I've had a look and I can see that you've since had a replacement ordered. 

Please do let us know if you need anything else. 

Thanks