Hi @PLH51,
Thanks for posting 😊 sadly we can't replace remotes through the community.
However, our messaging team can do that for you via text. The number to text is 07533051809.
Alternatively, you can call us on 150 free from a Virgin Media line, or 0345 454 1111.
If you have any problems at all, just respond to let us know and we'll see what we can do to help!