I got my new V6 box after months of fighting for a new one - took a retentions call for me to get one sent out in the post rather than be invaded while people are shielding!
However ever since I have remote control issues - I had to pair it, this worked for a while! I had to re-pair it - but more recently EVERY time I use my remote the green light comes on for about 15 seconds and I have to wait for this light to go out before the box responds
I’m not also sure the pairing works for long as remote performance is poor via RF and the off course because its not paired I can’t use the find remote feature
In system info it also states “RF Remote Battery Level: Unknown ”
To pair I’ve been going to Home >> Help & Settings >> Settings >> Devices >> Remote Control Pairing and following the instructions which usually means holding the info button until the light flashes green twice.