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Joyce3
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National Outage

Today, It seems most of my channels are up and working normally, however I am still missing BBC1 HD, blank screen, no sound, no error message.  Is there a problem, or do I need to do something? do t get too technical please! lol

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Flatty
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Re: National Outage

Still out along with a few others.

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Steve1701
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Re: National Outage

Hi Joyce3 & Flatty 

Yes, it looks like almost all of the channels are back up now.

My V6 successfully connected to the Virgin Media Service (Network) at 10:12 this morning.

So, any software downloads, along with information such as updating the EPG (Program guide) should already be up and running.

🤞

 

Steve

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japitts
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Re: National Outage

Check for outstanding area faults using the automated status line 0800 5610061

If nothing's listed, can you clarify exactly which channels are missing (including SD/HD) and what happens when you select them?

You may end up needing to call VM faults to report it.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Joyce3
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Re: National Outage

BBC 1 HD now back up and running! All channels present and correct! At least I had a whole day free of football. Every cloud has a silver lining! lol