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klynchk · ‎10-01-2023

Is anyone else experiencing problems viewing this channel tonight. Tue 10 Jan 2210-2230

nodrogd · ‎11-01-2023

Still playing up here.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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newapollo · ‎10-01-2023

Hi @klynchk

It's the same here in Teesside.

The other channels on the same mux are fine so it's just that one channel and probably the same on other platforms.

Dave

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ALF28 · ‎10-01-2023

AREA 30

I also have no picture. channel 614

nodrogd · ‎10-01-2023

Yep! Same here North of London.

Its either the incoming feed encoding or VMs headend driver on the blink, as it keeps physically resetting & then stalling again.

I’ve reported it on the VIP forum, although hopefully VMs headend monitoring will pick it up anyway.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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newapollo · ‎10-01-2023

Working OK now in Teesside

Dave

I don't work for Virgin Media.
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The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

nodrogd · ‎11-01-2023

Still playing up here.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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ozsat · ‎11-01-2023

Seeing it here too - along with an audio issue now.

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1.2Gb/100Mb in Oxford (area 31) using SH5

ozsat · ‎11-01-2023

It was being reported in Sky forums overnight too - so seems to have been an issue outside of VM.

But I'm not seeing the issue currently so may be fixed.

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1.2Gb/100Mb in Oxford (area 31) using SH5

ALF28 · ‎11-01-2023

CHANNEL 614

AREA 30

Working OK this morning.

klynchk · ‎11-01-2023

I'd like some feedback on what actually happened to the channel and what Virgin master control did about the loss of service.

Is there someone who monitors the forums, working for Virgin who can provide an update from the TV master control.

When did Virgin Master Control notice a problem?

What steps did they take to remedy the problem?

Why wasn't a channel fault card displayed?

If master control is unstaffed between 10PM and 8AM or whatever that's fine by me.

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NBC Now - Channel 614 - picture breaking up