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rajivred
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My v6 box is broken and will no longer work

Unfortunately, our v6 box has had liquid fall into it and it no longer works. We will require a replacement. Is someone able to help us organise a replacement as soon as possible please?

Kind regards,
Raj

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ozsat
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Re: My v6 box is broken and will no longer work

I would not be surprised if that is not a replacement that has to be covered by your house insurance.

Will be interesting to know what happens - best call 150.

==================================
VIVID 600 (690/44mb) in Area 31
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Melissa_F
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Re: My v6 box is broken and will no longer work

Hi Raj,

 

Thanks for your post and welcome to the community.

 

I'm sorry your V6 box isn't working any more due to some liquid damage.

 

I'd like to get a replacement arranged for you, so I'll pop you a private message now to pass security.

 

Thanks

 

Melissa 

 

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Melissa_F
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Re: My v6 box is broken and will no longer work

Hi Raj,

 

I have booked the first engineer appointment we have available for you.

 

You can check and reschedule this appointment through your online account if you need to.

 

I hope that's okay.

 

Thanks

 

Melissa

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rajivred
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Re: My v6 box is broken and will no longer work

Hi Melissa,

That is very helpful, thank you.

Out of interest, what is the cost of a replacement box?

Kind regards,
Raj

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newapollo
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Re: My v6 box is broken and will no longer work

Hi rajivred

I would think it it will be the same price as non returned equipment.

V6: up to £100 per unit

Hub 3: up to £50 per unit

BB Back-up Unit: up to £50 per unit

Wired Booster: up to £50 per unit

WiFi Booster: up to £50 per unit

Non Returned Equipment  Prices are at the bottom of the page.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Melissa_F
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Re: My v6 box is broken and will no longer work

No problem Raj 🙂 

 

It would be £99 for a replacement box.

 

Thanks

 

Melissa 

 

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Roger_Gooner
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Re: My v6 box is broken and will no longer work

Why can't a replacement box just be posted?

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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