Unfortunately, our v6 box has had liquid fall into it and it no longer works. We will require a replacement. Is someone able to help us organise a replacement as soon as possible please?
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I would not be surprised if that is not a replacement that has to be covered by your house insurance.
Will be interesting to know what happens - best call 150.
Thanks for your post and welcome to the community.
I'm sorry your V6 box isn't working any more due to some liquid damage.
I'd like to get a replacement arranged for you, so I'll pop you a private message now to pass security.
I have booked the first engineer appointment we have available for you.
You can check and reschedule this appointment through your online account if you need to.
I hope that's okay.
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That is very helpful, thank you.
Out of interest, what is the cost of a replacement box?
I would think it it will be the same price as non returned equipment.
V6: up to £100 per unit
Hub 3: up to £50 per unit
BB Back-up Unit: up to £50 per unit
Wired Booster: up to £50 per unit
WiFi Booster: up to £50 per unit
Non Returned Equipment Prices are at the bottom of the page.
No problem Raj 🙂
It would be £99 for a replacement box.
Why can't a replacement box just be posted?