My virgin media remote has stopped working I can turn the volume up and down but none of the other buttons will work
Have you tried changing the batteries? The volume control is via IR (for your TV/Sound) whereas, assuming the remote is paired with the V6, then that control is via RF and requires more power from the batteries (i.e. rechargeable ones aren't a good idea either).
This assumes that you have a V6 (as this is the V6 section) rather than an old TiVo.
If new batteries don't help then you'd need to contact Virgin (via the phone on online chat) to ask for a new remote,.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Hello, we has a V6 box and whole package installed just before a Christmas. Tonight the remote stopped working. I’m using the app to control the box (through which we watch TV) Any idea how to restart the remote? None of the buttons are working apart from mute I think.
We watch TV via the V6 box which is received via our HDMi1
We do not have any other sources hooked up via HDMI2 or HDMi3
Is it possible we’ve done something my mistake?
If I press the TV button for two seconds would this take me again to HDMI1?
The Virgin Media help section says check the source on the remote but there is no ‘source button’ on the remote that I can see. Only TV.