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ChipK
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My remote is not working. Do I just need to order a new one?

I believe it is the V6 remote. How do I order a new one? How long does it take to arrive?

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Ernie_C
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Re: My remote is not working. Do I just need to order a new one?

You can order one here:

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app

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newapollo
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Re: My remote is not working. Do I just need to order a new one?

Hi Chipk,

Have you tried changing the batteries?

If that doesn't work you can order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

It normally takes up to 5 working days to receive a replacement.

In the meantime you can also download the TV Control app from the above link, and use that as a temporary remote until you receive the replacement.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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