I believe it is the V6 remote. How do I order a new one? How long does it take to arrive?
You can order one here:
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Have you tried changing the batteries?
If that doesn't work you can order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
It normally takes up to 5 working days to receive a replacement.
In the meantime you can also download the TV Control app from the above link, and use that as a temporary remote until you receive the replacement.
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