My original V6 box displayed "The DVR has detected a serious error ..." just now
Our original V6 box failed in the middle of an iplayer program displaying a green screen, and the message "The DVR has detected a serious problem and is now attempting to fix it. This will take about three hours....."
The issue has been posted here before and appears to be a disk failure.
Do I need to contact Customer Support in th emorning?
Re: My original V6 box displayed "The DVR has detected a serious error ..." just now
I'm sorry to say but yes you need to contact faults as your hard drive has failed.
You should call the VM Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call between 8am and 10am, or late afternoon around tea time to avoid call queues.
When calling Faultsyou will get the automated response asking you to press 1 for the link to online support, perform tests, reboot etc.
Ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
You could also try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
A member of the Forum Team might pick this up for you, but realistically this may take around a week.
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