My box is new & takes 30 mins to get past welcome screen
I have two boxes but the main one gets stuck on the welcome screen for way over 30 mins how do I get it replaced (the various contact formats available seem to be worse than useless). Not impressed so far if this persists I may just ask for it to be taken out
Re: My box is new & takes 30 mins to get past welcome screen
Probably a poor wifi connection V6's seem to "prefer" being on the 5GHz band too. Try it on an ethernet cable - long 20-50m runs are cheap. Or try and improve the wifi signal at the V6 location with better quality wireless equipment. Or powerline adapters might be an option as well.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.