Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
151 Views
Message 1 of 5
Flag for a moderator

My V6 box is rebooting

Hi,

I read all the messages and I'm switching off and on my V6 box (10 minutes without power) every day.

Some days it works for some hours but others no.

Do you know how to talk with a human to fix it or to cancel my TV subscription? 

By the way, I'm on the phone at the 150 for 25 minutes now.

Regards

0 Kudos
Reply
Highlighted
  • 3.94K
  • 631
  • 868
Community elder
126 Views
Message 2 of 5
Flag for a moderator

Re: My V6 box is rebooting

Hi Gons,

Unfortunately you need to persevere.

You need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

If you don't want to go through Faults then try Retentions ( thinking of leaving us option)

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
100 Views
Message 3 of 5
Flag for a moderator

Re: My V6 box is rebooting

Thank Newapollo,

I went by retention team and they send me to the technical team. My phone run out of battery while waiting.

I'm leaving Virgin. Customers don't deserve this behavior. Thanks again for your answer.

Regards

0 Kudos
Reply
Highlighted
  • 5.5K
  • 700
  • 1.08K
Very Insightful Person
Very Insightful Person
95 Views
Message 4 of 5
Flag for a moderator

Re: My V6 box is rebooting

Remember you'll need to call back in order to give cancellation notice.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
83 Views
Message 5 of 5
Flag for a moderator

Re: My V6 box is rebooting

Thanks for the advice.

It is not easy. Yesterday I tried 3 time and took me about one hour on the phone and I didn't succeed. No I go for the whole subscription cancellation not just the TV.

Regards

0 Kudos
Reply