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Hollija
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My V6 box has started to stutter on playback of recordings

 

My V6 box has started to stutter / judder on playback of recordings.

I am Virgin Media customer for two years…

Older recordings are fine, but any recent ones (for a week or two) are unwatchable as both sound and vision are stuttering and intermittent. Same happens when I rewind few minutes back on the Live TV and watch the recorded part.

If anyone can assist or has any views then I would appreciate input.

If this is a hardware issue then I would request that VM looks to replace the V6 box.

Thank you!

Holly

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Emily_G
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Re: My V6 box has started to stutter on playback of recordings

Thanks for the post Hollija.

 

Are you still having some trouble with the recordings? Have you been able to check if this happens on the live shows or on catch up if available?

 

Can you please try going through the below:

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thanks, Emily.

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Hollija
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Re: My V6 box has started to stutter on playback of recordings

Hi Emily!

Just tested on the Live TV | 103 STV HD

Recording quality is very bad – I went back for 3-4 min. Not possible to watch: stripes, pixellating, short stops, picture freezing.

I did as you suggested: 

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

Last attempt: Mon 14/09 21:48

Last status: Succeeded

 

Cheers,

Holly

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japitts
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Re: My V6 box has started to stutter on playback of recordings

Are you saying that live TV is ok? Or that it's breaking up as well? If it's breaking up, is STV-HD the only channel affected?

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Hollija
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Re: My V6 box has started to stutter on playback of recordings

Hi japitts!

Live TV is perfect on all channels.

I used STV-HD as a test sample only to check if the Stop/Play is working on the Live TV.

Cheers, Holly

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Hollija
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Re: My V6 box has started to stutter on playback of recordings

Hi Emily!

Can you advise me how to solve this problem?

Cheers, Holly

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japitts
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Re: My V6 box has started to stutter on playback of recordings

Are you able to try pause & restart TV on other channels?

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Hollija
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Re: My V6 box has started to stutter on playback of recordings

Yes, on some channels it works fine.

Tried on BBC 4 HD Live tonight, stuttering also. Program itself shows at very good quality.

Cheers, Holly

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Hollija
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Re: My V6 box has started to stutter on playback of recordings

The solution was given by great service stuff after I messaged about my problem.

When and how to use our messaging service

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

… Please allow me a minute while I perform few checks.

…  Okay. I have just sent some signals. Can you please reboot the V6 box once?

… I request you to please monitor the connection for next few days.

… Yes, I request you to record something now monitor the quality and it should fix the issue for you. If the issue is still not fixed. We will check what else can be done.

Thank you Syed one more time!

Cheers, Holly

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