My V6 and Tivo box have issues with (mainly) ITV channels
Both boxes in my home will not show ITV channels, have issue with some Channel 4 channels and other seemingly random channels. When the channel is selected the sounds works but the picture is just digital dropout and a static image from the previous channel. I have rebooted both boxes and checked the various wires in and out of TVs, boxes and hubs. Is there a fix for this issue?
Re: My V6 and Tivo box have issues with (mainly) ITV channels
This sounds like a signal issue, manifesting as picture breakup. I'd expect you to get signal related error codes too - possibly (but not guaranteed) W02.
You'll probably find the random channels all share a common broadcast frequency without your realising. I'd also expect- so I'll ask - OnDemand should be unaffected, it uses the internet unlike live TV.
If you've rebooted the boxes, then there's an underlying fault. Check for existing issues first by calling 0800 5610061.
If nothing's listed, then it's probably only affecting you and you'll need to report it. Either by calling VM or by waiting on here.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks