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pcbcox
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My V6 Box will not record programmes with out pixelation and stuttering

My V6 box will not record programmes without pixelating and stuttering. Tried to get through to Customer Service all you get is we will send a test signal

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japitts
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Re: My V6 Box will not record programmes with out pixelation and stuttering

Can you view live TV channels ok? Or is it only recorded programmes affected? If live TV is ok, how about if you pause the channel and watch it delayed by, say, 30 seconds?

The answers dictate whether your issue is likely to be a signal fault or hard drive issue.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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pcbcox
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Re: My V6 Box will not record programmes with out pixelation and stuttering

Mark, Thanks for the response. The problem was with the hard drive. VM have now replaced the V6 box

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Ayisha_B
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Re: My V6 Box will not record programmes with out pixelation and stuttering

Hi @pcbcox,

 

Welcome back to our Community Forums and thanks for posting. 

 

Sorry to hear you were having some issues with your V6 box and I appreciate you coming back and updating the thread.

 

I am glad this has now been sorted and replaced for you 🙂

 

Feel free to drop us a message should you have any other problems. 

 

Enjoy the rest of your weekend!

Ayisha_B
Forum Team



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