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wukky
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My TiVo Remote Control is faulty

The (left ) REWIND button on my TiVo Remote Control no longer works. 
Please could you let me know what the best way is of obtaining a replacement?

Thanks - Wukky

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Steve1701
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Re: My TiVo Remote Control is faulty

Hi wukky 

Daft question, but are the batteries OK? ... You can check here:

Home > Help & Settings > System Info > Channel Down until you see: Remote Battery Level.

If the level is good you'll need to ring 150 or 0345 454 1111 from any other landline, & request a replacement.

🤞

Steve

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newapollo
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Re: My TiVo Remote Control is faulty

Hi @wukky 

You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

If the links aren't working either clear your cache and cookies or try a different browser

Dave

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japitts
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Re: My TiVo Remote Control is faulty

A few things to add here.

Firstly, the battery check is completely valid but I'd expect that to affect all buttons not one specific one as the OP has mentioned.

Secondly, the OP has posted in the V6 board (for which the previous response is correct) but referred to a TiVo. The two boxes use different remotes - @wukky  if you're not sure which you have, check here 

Thirdly, although there's plenty of tales on here of the online ordering not working, it's always worth a shot of the online form at https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app before calling in.

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wukky
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Re: My TiVo Remote Control is faulty

Thanks for ALL your replies. 

Yes I DO have a V6 Box - apologies for being too loose with my description. Even with brand new batteries the affected key still would NOT work!

I’ve ordered a new Remote Control Handset using the online request form.  

Fingers crossed for the delivery of a brand new handset in the next couple of days. In the meantime I’m using the Remote APP.

Cheers - Wukky

wukky
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Re: My TiVo Remote Control is faulty

Thnx
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