Virgin Media Community

[Johnny1983]

After raising a complaint about  my ongoing multiple recordings issue. Virgin media engineers spent 7 weeks ish fixing various errors on my account which were contributing to my ongoing multiple recordings issue aswell as having various tickets raised to get their IT team to  look into the issue aswell. I'm assuming the errors were fixed with updates 🤔. I've now finally been advised theres a known error in the v6 box software. Which is causing my multiple recordings. The tivo guy said the error will be fixed soon. What do you call soon 🤔. Virgin have known about my issue since January. As I had an engineer out. Who swapped my box for a brand new one. Which didn't resolve the issue 😟. The engineers have now fixed all my account and network errors and faults. I'm just waiting for the software error fix. Then I'm sorted. I'm in area code 21.

[japitts]

I know you had a few issues going back a few months with your wishlists - and I seem to recall the end result was that you were falling foul of a "feature" in the TiVo software that is unlikely to be rectified.

What was the apparent "known issue" that you've been told about? The vast majority of software builds on many devices - have known issues to some degree.

TiVo software is - for the most part - extremely stable and quite mature, and VM's primary development focus is now on the 360 platform.

[Johnny1983]

Hi japitts

The tivo specialist advised me theres an known error in the v6 software which is causing my V6 box to continue recording the film, program multiple times. He advised the known error will be fixed soon. He said the v6 is still receiving updates from time to time 😊. 

[Johnny1983]

Hi

Just a heads up. The multiple & ghost recordings I've been discussing on here for over 12 month is now been worked on by the manufacture of our v6 boxes. Which is arris. I had the ticket raised on 2nd October. I've been advised the fix can take 6-8 weeks to be put in place. Fingers crossed the issue will be fixed by end of this month 🤞😊. Apparently this issue is effecting millions of customers. Not just me 😁. 

[japitts]

Scheduling of recordings etc, is managed by the TiVo software - not the hardware manufacturer.

[Johnny1983]

All I know is I've been advised that virgin are working with the manufacture to update their systems and v6 box software, firmware & platform etc 😁. 

[Johnny1983]

Hi

I've just received an update from virgin media's tv tech team today. Saying my V6 boxes multiple & ghost recordings issue will be fixed 4-6 weeks from 31st October. So should be fully resolved by middle of December. Arris the v6 box manufacturer are currently working hard to fix the issue 😊. 

[Gareth_L]

Hello Johnny1983

Thanks for the above update

Can you please let us know how this pans out 

Gareth_L

[Johnny1983]

Hi 

I had a service call booked with an engineer today. Which was this morning . The engineer tuned both my V6 tuners . As the over phone TV tech team said one V6 box was reporting 3 tuners in the red and my other was reporting tuner 3 in the red. The engineer spent 35 mins tuning them on his meter . So they are all now reporting in green . The over the phone tech guy said they are all now in spec . But on the same frequency . When I double checked with engineer. He said he put them all in spec from my house brown box and also street cabinet . He showed me on his meter. That they are all in green . My question is are all the tuners meant to be on same frequency 🤔. The engineer did show me everything in green signal wise on his meter. He'd got rid of the reds . 

[japitts]

What's the problem you're having with your TV service?