Multiple Flashing lights

[Alci07]

Hi, I have come home to my main V6 box constantly flashing multiple colours.

the arrows and WiFi indicators are flashing orange but the power inticator is flashing red, green, white and amber very quickly. The TV displays Starting up….

I have followed the help tools by rebooting the tv box, I have checked all cables, reset the virgin hub no joy with either of them.

must add my WiFi is still functioning and my second V6 box is working fine.

any ideas what it could be?

[japitts]

On the face of it, "My TV box won't boot up" is likely to end with a call to TV faults, a tech appointment and your box being replaced. As a last throw of the dice to avoid this..

Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. The box should reboot, the power button will turn blue, and it should reset and boot up normally.

If this fails to resolve, then choose between calling into report your fault, or waiting on here for staff to respond. The latter may take a couple of days.

[Alci07]

Thank you for the tip, I’ve given that a go but no joy either. Appreciate you responding.

I’ve managed to get an engineer for Thursday so assume will be a new box as you said. 

[Chris_W1]

Hi Alci07, thanks for the message and welcome back to the forums. 

I am happy to hear that you were able to get an engineer, have they managed to resolve this issue for you? 

Please let us know how it goes?

Kind regards, Chris

[Alci07]

Yes resolved now thank you. Very helpful engineer, new box installed.

[Chris_W1]

Hi Alci07, thanks for the reply. 

I am happy to see that everything is resolved and let us know if you need anything. 

Kind regards, Chris.