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Multi room

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jbow71
Joining in

on ‎20-06-2022 18:12

I have just signed up for multi room and it's now installed, I assumed I would get all the premium channels from my original box included on multi room, but they do not appear active. Is this just a time thing or are they genuinely not included in the second box?

Thanks in advance

John

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japitts
Very Insightful Person
Very Insightful Person

on ‎20-06-2022 18:31

Your second box should indeed have the exact same channels on it as the main box. If not, one of two things has happened..

1: The EPG just needs refreshing - on a TiVo/V6, follow Home > Help & Settings > Help > TV Care > I'm missing some channels

2: Your account codes are incorrect, if the above fails to restore then this is the likely cause. VM will need to intervene here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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japitts
Very Insightful Person
Very Insightful Person

on ‎20-06-2022 18:31

Your second box should indeed have the exact same channels on it as the main box. If not, one of two things has happened..

1: The EPG just needs refreshing - on a TiVo/V6, follow Home > Help & Settings > Help > TV Care > I'm missing some channels

2: Your account codes are incorrect, if the above fails to restore then this is the likely cause. VM will need to intervene here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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