What I have recorded in my living room I can’t watch it in my bedroom keeps saying V401, I tried everything turning it all of restarting the V6 boxes even the router but still same problem,I went onto the network on the V6 boxes to see if I could change the 2.4ghz to 5ghz but it’s not there anymore. ? Trying to talk to somebody from virgin is impossible on the phone for over 2 hours on standby with stupid music so gave up then tried the chat even worse. Had nothing but problems with virgin since I have got it.
tv-error-codes/v401 asks you check all your connections and then reboot again. I suggest you reboot both boxes so they can try and find each other again..
You'll need to check that your TV box is connected correctly. Make sure the white cable coming out of your TV box is firmly connected.
If your TV box is connected to your hub make sure the white wire going into your hub is also tightly connected. Your hub should also be in the upright position.
You need to separate the 2.4ghz and 5ghz on your router, and name them separately, then do a wireless search on the V6 to find which one you wish to connect to. 5ghz is a faster connection, however the 2.4 signal is stronger and travels further.
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When I try to watch in my bedroom what I recorded in my living room it comes up V401, but when I go into my living room and to see if same problem but it works fine. You used to be able to try 2.ghz and 5ghz on the V6 box network settings but not there anymore?