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Davec19671
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Moving v6 box

Hi,

have been trying to contact virgin about moving v6 box to another part of my lounge.

 

how do I arrange for an engineer to come out.

 

thamks

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Ernie_C
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Re: Moving v6 box

If you have tried the phone and text support, wait here a Virgin Media employee will arrange this for you. There is a £99 charge for a non-fault call out.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Davec19671
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Re: Moving v6 box

Roughly how long will it be before virgin contact me re engineer call out.

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Megan_L
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Re: Moving v6 box

Hi Davec,

Thanks for using the forums to get this issue looked into. 

I will be happy to help get it sorted for you! I just have a couple of questions for you before we go ahead.

How is your V6 box connected to the internet, via WIFI or Ethernet? 

If its connected via Ethernet, you may need to connect it via WIFI once its relocated, is this okay?

Thanks,

Megan_L

Davec19671
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Re: Moving v6 box

Yes,I think it is connected by wi fi.

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Megan_L
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Re: Moving v6 box

Ah okay, thanks for letting me know 🙂

I'll send you a PM now so we can get this sorted for you.

Speak soon!

Megan_L

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