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Moving v6 box to another room

Hi is it possible to move my v6 box to another room in the house or do I need to pay for an engineer to come to do this?

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Alessandro Volta
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Message 2 of 17
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Re: Moving v6 box to another room

You would have to pay

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Message 3 of 17
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Re: Moving v6 box to another room

It is technically possible for you to relocate your V6 to another room, but there are a few things to consider.

If you relocate it yourself and use cabling that has NOT been supplied by Virgin and have an issue, they will not be able to help you with the problem.

If the new location is in the next room, there is noting to stop you drilling a couple of holes for the network and fibre connections and use the supplied cables.  But if the cables are no long enough you are better off in the long run paying virgin to the do the relocation.



You can't learn anything from a mistake until you admit that you've made it.
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Forum Team (Retired)
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Message 4 of 17
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Re: Moving v6 box to another room

Hi Smith03,

 

Welcome to the Community!

 

As the others have said, to move a box to another room we would need to arrange a technician visit. As this is an elective appointment we would apply a charge of £99 for the callout. 

 

If you are still interested in moving your equipment let me know and we can process it for you.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 5 of 17
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Re: Moving v6 box to another room

Josh,

I had my virgin box moved to another room and paid my £99 several years ago. I now want to move the box back to the original connection in a the original room. Is there any reason why I can't simply move the box and reconnect to the original white cable box myself?

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Very Insightful Person
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Message 6 of 17
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Re: Moving v6 box to another room

Assuming the previous co-ax point was simply capped off, you can indeed move the box back and re-use the cap on the current location co-ax point.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 7 of 17
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Re: Moving v6 box to another room

Thanks. 

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Re: Moving v6 box to another room

Does the £99 call-out charge cover the moving of the box as well? Or is that extra. Many thanks

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Alessandro Volta
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Message 9 of 17
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Re: Moving v6 box to another room

£99 should cover everything.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 10 of 17
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Re: Moving v6 box to another room

The mods may not like this but just buy the correct coaxial cable and move it yourself and save £99.

If it doesn't work put it back and call Virgin out to do it.

 

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