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paulae1980
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Move box same room

on ‎16-08-2021 20:42

Hi - I want to rearrange my living room and move the tv from current wall to different wall - the white box with aerial that feeds into the virgin box will need to be moved too - do I need to get a virgin engineer to do this or can it be done myself? 

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newapollo
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Re: Move box same room

on ‎16-08-2021 20:43

Hi paulae1980,

You'll need to arrange for a VM engineer. The good news is the non fault call out charge for this work has been reduced from £99 to £25.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

I don't work for Virgin Media.

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David_Bn
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Re: Move box same room

on ‎18-08-2021 20:54

Thank for your post on our Community Forums and a very warm welcome to you @paulae1980,

 

If you would like to arrange a visit from our team to have this arranged, feel free to come back to us and we'll seek to organise this with your via our private messaging feature

 

Kindest regards,

David_Bn

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