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Missing power cable

np17
Tuning in

on ‎21-08-2023 21:13

Recently came to setup our second tv box upstairs after some house refurbishment and found it has no power cable. Have the box and remote but the power lead is missing. 

is it possible to obtain a new one? 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎21-08-2023 21:19

Hi @np17 

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and help.

Or wait a day or two and a member of the Forum Team should pick this up for you and help.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team

on ‎22-08-2023 08:52

Hey np17,

Welcome back to the community and thanks for taking the time to post.

As I'm handling your other post with regards to your WiFi pods, we can do them both at the same time on the same post. So I will also be able to send the power cable along with the WiFi pod, once we have been able to pass account security.

Kind Regards,

Steven_L

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