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Missing items from V6 box

In true virgin style.... have two already installed V6 boxes in the house. Ordered an additional instillation (this will be three boxes in the house) at the time of instillation on 11 Dec 20 was advised there was a delay in the boxes. Three phone calls later received the box Monday, with missing HDMI, cable adaptor and Ethernet cable. 

called up and now been sent another two boxes..... I have 3 new boxes (5 in total) and still no cables to make the new instillation works. 

3 hour phone calls and still can’t get it sorted. The phone operator says she can’t order a new box and has to order them separate??????? 

anyone can advise? 

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