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Missing films on Sky Movies on demand

Hello, why are some films missing from the virgin media’s Sky Cinema on demand service?

Disney’s A Christmas Carol is available to Sky subscribers via Sky Go and also to virgin media subscribers via the Sky Movies app. However, this film is missing when browsing via the V6 box.

This has happened with other films before.

Does anyone know if this is a mistake, or if only a subset of films are available via virgin’s platform?

Many thanks!

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Message 2 of 9
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Re: Missing films on Sky Movies on demand

Hi CaptMainwaring,

 

Thanks for posting and welcome to the community. Apologies for the confusion here. I've emailed a contact re this, and will be in touch when I have more info.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Missing films on Sky Movies on demand

Thanks very much

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Re: Missing films on Sky Movies on demand

Hello, just wondering if you’ve had any word back about missing Sky Movies content on Virgin Media, please?

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Re: Missing films on Sky Movies on demand

This happens many times. There seems to be no kind of quality check by anyone as it's always down to the customer to bring up their own content is missing.
Either it takes several days of chasing or they come back with a we can only supply what Sky gives us message which is a complete joke when we can see it through other means.
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Re: Missing films on Sky Movies on demand

I have checked and we haven't got anything back from the team as of yet. I will chase this to see when we will be getting an update on this issue.

 

Has this happened to any other movies that you've tried to watch, since you last posted?

 

Regards

Steven_L

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Re: Missing films on Sky Movies on demand

Thanks Steven, much appreciated. I was considering opening a Twitter account for the purpose of raising the issue with VM there. Do you think they’d be more likely to investigate via that route, please?
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Re: Missing films on Sky Movies on demand

I haven’t noticed anything since this one, but it’s definitely happened before.
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Re: Missing films on Sky Movies on demand

Sorry about this. It's due to licensing from the content provider. 

Emma_C - Forum Team
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