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JamesP76
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Missing channels

We have specific channels missing from our V6 box. We have tried the virgin media online help guides and they haven’t resolved the issue. 
Then try calling support and never get through! 
Help!! 
thanks in advance!

James 

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newapollo
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Re: Missing channels

Hi James,

Have you tried searching for missing channels using your remote control?

 Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

If that doesn't work then you need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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JamesP76
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Re: Missing channels

Hi, thanks for the advice. No joy sadly and trying to get through to help desk is a nightmare. 
Have tried the text option as you recommended. 
Considering stopping my direct debit to see if that speeds up the response! 😉

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Corey_C
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Re: Missing channels

Hi JamesP76,

 

Thanks for your post and for reaching out to the community forums. Sorry to hear that you have had missing channels. Have you been able to get in touch since your post? You can also find some help here

https://www.virginmedia.com/help/diagnostics/i-can-t-watch-my-tv

 

If you have not had any luck I've also sent you a PM to get your account details.

 

Cheers,

Corey C

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