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JonMason
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Missing channels

Evening,

We renegotiated our contract back in may and agreed on a new monthly amount for the same package. That's been fine however today I appear to be missing pretty much all sky channels, gold, mtv and only have the very basics available.

No change to my TV package has been mentioned, no notification no nothing. My bundle based on looking at my latest bill with my old ones is exactly the same. I've rebooted the TiVo 6 box and it's made no difference. I would like some answers please.

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newapollo
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Re: Missing channels

Hi Jon,

which package are you on please?

You can check which channels should be available on your package Channel Guide 

Virgin have supplied over 50 channels for free, all for a limited period since the start of the current Covid epidemic. They actually extended the free periods for a number of the channels, however the free viewing periods have now ended.

I have made a list of the free channels that were offered in the spoiler at the bottom of this post.

Spoiler

March 31st to April 21st
The full line up of extra channels for families to enjoy includes:
Cartoon Network
Boomerang
Cartoonito
Nickelodeon
Nick Jr
NickToons
Nick Jr Too
This television upgrade is available to customers on Virgin Media’s Player, Mixit (without Kids TV pick) and Maxit (without Kids TV pick) bundles at no extra cost.

April 6th to May 2nd
The full line up of extra channels:
Comedy Central
DMAX
Discovery
Fox
Gold
Box Hits
Kerrang
Kiss
Magic
ID
Lifetime
MTV
TCM
TLC
Rishtey
Rishtey Cineplex
Sony SAB
Colors

April 10th to May 9th
The full line up of extra channels for families to enjoy includes:

Sky Arts
Sky Comedy
Sky Crime
Sky One
Sky Two
Sky Witness
Sky Sports Mix
Sky Sports News
Movies 2
Syfy
E!

April 17th to May 16th
The full line up of extra documentary and entertainment channels now available:
Alibi
Animal Planet
Comedy Central Extra
Crime + Investigation
Discovery History
Discovery Science
Discovery Shed
Discovery Turbo
Eden
Eurosport 1
Eurosport 2
H2
History
Home and Health
Love Nature
National Geographic
National Geographic Wild

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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JonMason
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Re: Missing channels

Hi,

 

According to my bill which I've edited down here:

 

Screenshot_20200706-191849.png

 

 I'm on mix TV. Which according to the guide should include sky and has done up until today...

 

 

Edit: not sure the image is loading. It reads "mix TV" but either way I've been with virgin for years and had these channels throughout. I've not been notified of any change.

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newapollo
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Re: Missing channels

Hi again Jon,

the image needs to be approved by mods first, however teh Mix package does include Sky One SD

Please can you try the following:_

Ensure your V6 is connected to the Hub by going into Help & Settings > Settings > Network > Connect To The Virgin Media Service.

Make sure the test doesn't fail. After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart. 

Lastly you can go into Help & Settings > Help > TV Care > Missing Channels. Let it perform that for about 15-20min, and then restart your box as described above. 

Hopefully scanning for the missing channels will work.

Fingers crossed.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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JonMason
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Re: Missing channels

Thanks for the assistance,

Unfortunately that's not worked. Still missing. Can somebody please look into this and find out what's going on? 

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BenMcr
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Re: Missing channels

Although your last bill says Mix TV, what does the new contract, Change of Service receipt or the TV tier show on the My Virgin Media homepage?

Just trying to rule out any mismatch.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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