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Harvey44
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Missing channels

I activated my virgin pack yesterday. I purchased the Big bundle TV package. Unfortunately a lot of channels cannot be viewed. Not even ITV 2  But I can watch them through the Virgin on the go App. Can any one please advise?

Thank you. 
Lisa. 

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newapollo
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Re: Missing channels

Hi Lisa,

have you activated the box?  There should have been a note in the packaging asking you to call in to do that. If you haven't then please call 08009539500.  Please make sure you have the serial number for your box to hand, you can find this in Help & Settings > System Info > Diagnostics. It should be the 2nd line down.

You can also try the following to check for missing channels:-

Go to

Help & Settings > Help > TV Care > Missing Channels. Let it perform that for about 15-20min, and then restart your box  by going to Help & Settings > Clear or Restart TiVo Box > Restart. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
John_GS
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Re: Missing channels

Good morning Lisa,

 

Welcome to not only the Community but Virgin Media as well 🙂

 

Have you been able to activate the equipment and thus receive all the channels on the package?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Harvey44
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Re: Missing channels

Hi John

 

thank you for your email. 
ive tried to follow the instructions from the first email I received, However this has been unsuccessful. I’m struggling to see where I’m going wrong?

Lisa. 

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Harvey44
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Re: Missing channels

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Harvey44
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Re: Missing channels

I’ve tried again this morning. No error!!! 
it’s finally worked!! Thank you everyone for your fab support and advice. 
I’m looking forward to see what I’ve got now. 
thanks again. 
Lisa.