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Forum Team (Retired)
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Message 11 of 31
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Re: Missing channels

I have sent everyone on this thread a private message to help resolve any issues that you may still be having. Please can anyone I responded to let me know if you need any further assistance.

Thanks


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Message 12 of 31
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Re: Missing channels

I have just ser up broadband,  phone and tv. 

Tv is missing bb2 and most other freeview chanels

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Message 13 of 31
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Re: Missing channels

Hi I am having the same issues. Our box was connected yesterday but missing most channels. Any advice please? 

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Message 14 of 31
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Re: Missing channels

Hi I have just set up box today and I am missing loads of channels also - can anyone help please?

 

Thanks

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Message 15 of 31
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Re: Missing channels

hi, is the issue fixed? i've got the same problem, if you could help that would be great 🙂

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Message 16 of 31
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Re: Missing channels

Hi.
New V6 set up & same problem... missing 'lots' of channels!
Also seeing a constant message "Sorry, there seems to be a problem. To help fix this issue, please visit virginmedia.com/tvcode and enter your Erro Code (7400)" that's floating around the screen, with no apparent way to get rid of it 😞

I have followed all the advice I can find in Help, power reset + full delete and re-set up of Box. NO JOY.
Please help.
Thank you.

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Message 17 of 31
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Re: Missing channels

Hi, sometimes this can be fixed by going to HOME > HELP AND SETTINGS > HELP  then going up and across to TV Care and down to Missing channels.  After doing this wait 20mins then Goto HOME > HELP AND SETTINGS > SETTINGS > NETWORK > CONNECT TO VM NOW.  When this has completed then reboot V6.  

 

Regards

Rich


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Message 18 of 31
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Re: Missing channels

I'm a new customer and I have the same problem, I tried everything since Friday. It's very hard to get in contact with the team. 😔

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Message 19 of 31
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Re: Missing channels

Can everyone please make another thread as adding onto an old thread will probably not get seen

 

Regards

Rich


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Message 20 of 31
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Re: Missing channels

Hi

im having exactly the same issue. BBC itv hd channels missing plus sky movies hd- on limited edition bigger bundle plus movies so plenty missing. Done reboot, reconnecting to network and an connected via Ethernet 

thanks

Dan

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