For anyone that has had a new box installed and has the Error Code 7400, please call 08009539500. Please make sure you have the serial number for your box to hand, you can find this in Help & Settings > System Info > Diagnostics. It should be the 2nd line down. If you have multiple boxes make note of the serial numbers of all current active boxes to ensure no others get deactivated.
Ensure your V6 is connected to the Hub by going into Help & Settings > Settings > Network > Connect To The Virgin Media Service. Make sure the test doesn't fail. After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart.
Lastly you can go into Help & Settings > Help > TV Care > Missing Channels. Let it perform that for about 15-20min, and then restart your box as described above.
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Why not try our text messaging service? It's a great way to get help with your services.
Just send your query to 07533051809 and we'll text you back.
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