For anyone that has had a new box installed and has the Error Code 7400, please call 08009539500. Please make sure you have the serial number for your box to hand, you can find this in Help & Settings > System Info > Diagnostics. It should be the 2nd line down. If you have multiple boxes make note of the serial numbers of all current active boxes to ensure no others get deactivated.
Ensure your V6 is connected to the Hub by going into Help & Settings > Settings > Network > Connect To The Virgin Media Service. Make sure the test doesn't fail. After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart.
Lastly you can go into Help & Settings > Help > TV Care > Missing Channels. Let it perform that for about 15-20min, and then restart your box as described above.
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Why not try our text messaging service? It's a great way to get help with your services.
Just send your query to 07533051809 and we'll text you back.
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Cheers for popping along - sorry that you're having some issues with some missing channels.
Are you getting any error messages on the screen for the channels that are no longer working?
Do you know what package you are subscribed to and are the channels included in your package? We did add some extra channels as a goodwill for a couple of months due to the Covid-19 lockdown - these have now been removed and customers returned to their original package.
I am having the same problem, not able to access the Apps, have followed all the so called help tasks and resetting the Router works for a while but it soon cuts out again. It keeps telling me that I have No Network Access which is incorrect. Come on Virgin, get this sorted?
Thanks for getting in touch, I have rebooted the V6 box and still get the Error C130 no network connection, when I go to settings it tells me there is no network connection. I reboot my router and the service for Apps reappears. This makes me think there is something wrong with either the router or the way Virgin has configured the way it sends out the signals which conflicts with the router?
The option "Home > Thumbs down > Thumbs up > Play > Play > Play" I didn't quite understand what was meant by Thumbs down/up but as i say it seems to be something wrong with how the Network signal is being disrupted. Perhaps I need to get an engineer out or the Virgin team need to look into this anomaly?