Hoping someone can help. We've suddenly lost sky one, sky comedy etc which all come with our package. Since yesterday these channels are now all greyed out.
I've tried the missing channels option. I've also tried connecting to virgin media services and resetting my box and none have worked. Called virgin and they want to send an engineer out but we've only been with virgin a few weeks. Surely a box can't break that quickly!
These were being offered as 'free' extras for a limited period.
Until Saturday 2 May: Box Hits Colors Comedy Central DMAX Discovery FOX Gold ID Kerrang Kiss Lifetime Magic MTV TCM TLC Rishtey Rishtey Cineplex Sony SAB
Until Saturday 9 May: E! Movies 24 Sky Arts Sky Comedy Sky Crime Sky One Sky Sports Mix Sky Sports News Sky Two Sky Witness SYFY
Until Saturday 16 May: Alibi Animal Planet Comedy Central Extra Crime + Investigation Discovery History Discovery Science Discovery Shed Discovery Turbo Eden Eurosport 1 Eurosport 2 H2 HISTORY Home and Health Love Nature National Geographic National Geographic WILD
I looked at the two emails about the free channels VM gave us. There was nothing in either email that these were temporary but it seems they were. Very poor communication from VM about this, which just leads to customers being confused and getting angry. I spent a fair bit of time going through the text process getting an answer about this. After jumping through the hoops to get to the correct department the guy couldn't help because he didn't have access to the system. Just a guy working from home I bet. What a waste of my. Time!
Well it could a big backfire in my case. I have Sky and all the channels at present and my VM box is in a room in the back of my house. I was going to get it moved to my front room and cancel Sky. Now with poor communication like this I'm thinking long and hard about the change over. The fact it will cost me £100 is also a bitter pill.