Menu
Reply
1956Paulo
  • 11
  • 0
  • 1
Tuning in
517 Views
Message 1 of 6
Flag for a moderator

Missing channels on 2nd v6 box

Struggling to get hold of anyone to fix my problem and I know it can be fixed remotely. This has happened before and all my Sky and BT sport channels are missing from my 2nd box. The channels are all available on my other box. No call centre availability to resolve. I’m paying for this and frustrating as hell to not have the channels now that football is back. Couldn’t watch last night’s games due to this.

Beth_G
  • 3.13K
  • 196
  • 306
Forum Team
Forum Team
462 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: Missing channels on 2nd v6 box

Hi 1956Paulo,

 

Thanks for your post on the forums and welcome to the community!

 

I am sorry to hear that Sky Sports and BT Sports are not showing on one of your 2nd box. It is possible that the agent didn't apply the channel codes to the 2nd box in error. This is something that can easily be rectified on our side.

 

I'll pop you over a PM so I can fix this for you. Check out the purple envelope for a message from me.

 

Kind regards,

 

Beth

0 Kudos
Reply
1956Paulo
  • 11
  • 0
  • 1
Tuning in
456 Views
Message 3 of 6
Flag for a moderator

Re: Missing channels on 2nd v6 box

Many thanks Beth. Looking forward to getting my channels back .👍🏼

0 Kudos
Reply
1956Paulo
  • 11
  • 0
  • 1
Tuning in
447 Views
Message 4 of 6
Flag for a moderator

Re: Missing channels on 2nd v6 box

Many thanks Beth for your help, problem now resolved 👍🏼

0 Kudos
Reply
Beth_G
  • 3.13K
  • 196
  • 306
Forum Team
Forum Team
442 Views
Message 5 of 6
Flag for a moderator

Re: Missing channels on 2nd v6 box

That's brill 🙂

 

Let me know if you need anything else from me.

 

Have a great weekend!

 

Beth

0 Kudos
Reply
1956Paulo
  • 11
  • 0
  • 1
Tuning in
437 Views
Message 6 of 6
Flag for a moderator

Re: Missing channels on 2nd v6 box

Thanks Beth, I will now.

have a good one yourself.

0 Kudos
Reply