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Purplebat
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Missing channels and V210 A01 codes

Hello

 

I'm a new customer and did the QuickInstl myself yesterday. 

 

I have Virgin TV V6 box and it's is connected by the ethernet cable to the Hub.

Internet is working fine

The TV is missing a lot of channels, ie BBC1 HD, Channel 5HD etc. 

I get an error code V210 when I attempt to access Apps. 

I am unable to set up the remote control as I cannot access Help within the Help section. 

 

I have had no luck with LiveChat and with calling the customer call centre. 

 

Please help

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MoakesC
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Re: Missing channels and V210 A01 codes

Hi I’m Chris a Virgin media Tech

Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.

If you found this information useful or the issue was resolved, please give feedback by clicking the thumbs up Kudos icon and marking as a helpful answer.                                                                                                         

If you would like to learn more about receiving £50 of your bill please private message me.

Kind Regards

Chris VMTech


Here to help! I'm a technician helping out whilst working from home. Find out more


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Purplebat
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Re: Missing channels and V210 A01 codes

Can someone help or advise how to get in touch with Virgin, please?

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TBC1963
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Re: Missing channels and V210 A01 codes

Hi,

Just done a self install and getting the same problem on my first V6 box M63 code and v21o, and missing channels.

second one is ok and loaded well and showed all channels once I refreshed channel list.

so problem just one box

thanks

tom

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