Struggling to get hold of anyone to fix my problem and I know it can be fixed remotely. All my channels except BBC1,2,ITV and Channel 4 are missing from my original V6 box since upgrading my 2nd box to V6. The channels are all available on my other box.
The original box also shows the message that there seems to be a problem and go online with code 7400 which says the box isnt setup. logging into my account online also shows 1 v6 box and my old 2nd box.
It looks as though they have deactivated the wrong box. Unfortunately it will be quicker for you to phone in to get it reactivated. When doing so please have your account number and box serial number handy.
You could wait for Moderator to deal with your query but at the moment they are taking about a week to get round to dealing with your problem.