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whiterose_lady
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Missing V6 order

Ordered a V6 box on 23 Sept along with new Hub3. The hib arrived the V6 has not. How can i get it delivered?

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Megan_L
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Re: Missing V6 order

Hi Whiterose_lady,

thanks for using the forums to get this delayed order looked into, I'm sorry for the time its taken to get back to you about this though. 

Now its been a few days, can I ask if it has now been delivered since you posted? 

If it has not, do you still have a tracking ID or email?

I'll see if I can have a look into it for you.

Thanks

Megan_L

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whiterose_lady
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Re: Missing V6 order

Hi yes it has now been delivered but im getting error message S102 when i set up and cant get it to load past 33%. Tried calling support but keep getting left in the queue.

How do i fix this??

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newapollo
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Re: Missing V6 order

Hi whiterose_lady,

That error message emans the box needs activating.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the TV box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.

The old method ( which still works) was to reboot the V6, and if the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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