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SB9_pU
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Missing V6 Order

Ordered a free upgrade V6 box and Superhub 3.0 on 3rd Oct.The hub arrived this week but the V6 hasn't. I have searched all of the help pages and the community and I cannot find any information to confirm how I find out where the delivery is.

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newapollo
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Re: Missing V6 Order

Hi SB9_pU,

Log into My Virgin Media at the top of the page.  Click on My Account, then Order Tracking and see if there's an entry for the V6

tracking.jpg

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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SB9_pU
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Re: Missing V6 Order

thanks Dave, i've tried that and it says i have no orders.  I printed the order and it definitely says V6 box has been ordered.

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Melissa_F
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Re: Missing V6 Order

Hi SB9_pU,

 

Thanks for your post and welcome to the community.

 

I'm sorry you haven't received your V6 box yet or had an update on what's happening with it. 

 

I'd need to take a look at your account to understand what's happened, so I'll pop you a private message now. 

 

Speak to you there.

 

Thanks

 

Melissa

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