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Missing Channels

Hello,

I have recently chosen a MixIt TV package ontop of my current package. The V6 box has arrived and works, but I am missing channels that are supposed to be in my package (Sky 1, etc). I have tried using the TV Care, and I have restarted multiple times, both the V6 box and the Hub. There are no faults in my area, and all tests come back good.

I have tried to call but the call centres are always closed, and I am eternally stuck on hold on the live chat. Please can someone assist.

Thank you

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Re: Missing Channels

Hi JPooley, 

Thanks for your post and welcome to our community. 

Really sorry for the delay in getting back in touch and for the issues you're having with the channels and package. 

I've had a little look into things and can see that you've since contacted the team and they're dealing with this matter for you. 

If you do need anything else please let us know. 

Emma_C - Forum Team
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Re: Missing Channels

Thank you for the response. As you said, I finally managed to make contact with the team and had to raise a complaint due to my contract being missold to me.

Many thanks

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