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Anderson75
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Mega pixelation & broadband issues

Hey, what's up with tv & broadband? For the past month we have had major issues with pixelation of the TV leaving it unwatchable as well as having a green WiFi light constantly flashing on the modem which drops in & out like it's a visiting relative!! I've run tests and it says no issues. I've tried calling the virgin team but can't cope with being on hold for more than 30mins at a time.

Any help would be appreciated. Thanks

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John_GS
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Re: Mega pixelation & broadband issues

Hi Anderson75

 

Thanks for posting and welcome to the community. I am sorry to hear of the service issues you've been having. 

 

The flashing light on the modem - are you experiencing any broadband issues apart from this? 

 

Regarding the pixelation, is this on all channels or certain ones? Can you also make sure all cables are finger tight for me?

 

Kind regards,

John_GS
Forum Team

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