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Message 71 of 149
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Re: Massive Pixelation

I’m also in the SW19 area and I’m really hoping this isn’t as bad as the 4 days without internet before Christmas. Still got internet so suspect it’s something in the VM TiVo backend. 
still typical that I’m having to watch the only football game I’ve got time to watch on my laptop. 

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Message 72 of 149
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Re: Massive Pixelation

....to everybody posting - enough already. It’s obvious there’s a nationwide issue. 

Just leave VM to sort it out without the necessity to keep posting “....I’m leaving VM and going to Sky”.

Anyone would think that Sky is infallible and doesn’t have outages once in a while...🙄🙄🙄

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Twitter: @deans6571
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Message 73 of 149
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Re: Massive Pixelation

Please God will someone provide hard working customers with something better than an intermittent service and the most pathetic customer care ever. If so I’ll leave now and take my custom to them
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Message 74 of 149
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Re: Massive Pixelation

....off you go then. Bugger off to Sky and stop morning about the situation here. 

🙄

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Message 75 of 149
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Re: Massive Pixelation

mine's back now.. location 06 - SS14 (Essex area).. 

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Message 76 of 149
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Re: Massive Pixelation

  • We were having  the same problem. Just rebooted again and its finally working!
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Message 77 of 149
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Re: Massive Pixelation

CR0 back now too....

 

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Message 78 of 149
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Re: Massive Pixelation

SM2 just back

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Message 79 of 149
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Re: Massive Pixelation

Having the same issue on my TiVo box, since the six nations started 😡

tried different ways of getting hold of someone and nothing

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Message 80 of 149
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Re: Massive Pixelation

It has clearly been a national fault. It is also a serious shame that the service status page has been out of action all day too. That looks like the usual issue of doing page maintenance at the weekend. Pity it coincided with the outage.

When I was able to get through on the phones there was a clear message, in a very soft voice, about a serious service outage (once you had got past the menu system into TV faults). But it is true that earlier in the day there was also a very curt message on system saying sorry, busy, phone back later. VM's twitter account was responding about it a well.

Still for customers in my bit of billing area 03 the service is restored.


As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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