They had to come out check the main box in the street. Eventually they put in a powered splitter as the signal was weak by the time it got round the flats. They're supposed to be replacing the main cable that runs to the building as the original one is out of date but that was 2 months ago!
HI igadiz, thanks for contacting us and we are sorry to see that you are having issues with the service and this is not the experience we want you to have with us. Can you confirm if you are still having issues with the set top box? We can see that there is an intermittent fault in the area which we are working hard to resolve, The fault reference number is F008105744. Kind regards Chris