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Moderator
Moderator
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Message 1 of 59
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Manifest on demand

Hi, we have been informed that some of our customers are not able to watch Manifest on demand.

We can confirm that this is a known issue that the team are working to get resolved asap.

The reference number for this is F007302362

**RESOLVED**

This issue should now be resolved with all 16 episodes available to view. Thank you for your continued patience whilst this issue was investigated.

Thanks

ModTeam

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Andie63
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Message 2 of 59
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Re: Manifest on demand

Can we not watch all the series 1 on demand now? It was showing all episodes but not any more 

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Lisa1964
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Message 3 of 59
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Re: Manifest on demand

As of the morning, when I checked, only E2 was available. Come on VM, this really isn't good enough especially as Sky One is advertising it as being available to watch now.

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Celtic_Cobweb
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Message 4 of 59
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Re: Manifest on demand

Same problem here  ... binge watched the first 4 episodes ... then yesterday just the stupid unavailable message.

I tried everything, to no avail. Even the episodes have disappeared from My Shows.

Apparently should be sorted by 9pm tomorrow 

Maybe it's a Sky problem 🤷‍♀️ ... but it's not the first time.

I had a problem with The Rook, cut off 10 minutes from the end.

I really fed up with all these issues 🤦🏽‍♀️ especially the way I'm treated like a certain when I ring. Of course I rebooted etc etc.

 

 

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Samapplepie
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Message 5 of 59
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Re: Manifest on demand

Its a shame that this information is not shared with the call centre in India.  I have spend 45 minutes on the phone, being told to turn off the box, check that the wires are tight etc etc.

She could not grasp that it was a streaming service and I should check in the deleted box to see if they were there.  They saying record it when its on again

When I asked to speak with someone else as she clearly did not understand my problem, she hung up on me

Is that what cumstomer service is all about?

Not impressed Virgin.

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Superuser
Superuser
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Message 6 of 59
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Re: Manifest on demand

Always check Service Status online or this forum before engaging with the phone support:

F1ACB289-64B9-441B-9DD3-69B2B0E0ECA9.jpeg

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Samapplepie
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Message 7 of 59
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Re: Manifest on demand

I was on the phone for 45 minutes today speaking with someone in India who had no idea about Sky streaming, suggested I look in the delted box as they may be in there. When I asked to speak with someone else as she clearly didnt understan my problem, she hung up

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Samapplepie
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Message 8 of 59
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Re: Manifest on demand

Good point, but I did not have access to the pc at that time. 

I thought the support staff would have known

 

 

 

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Celtic_Cobweb
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Message 9 of 59
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Re: Manifest on demand

Ditto ... I was treated like a dumbo!!

Then I was promised it would be back by 9pm tomorrow. 

All shortcuts have been deleted .

The 'Mod's' message has been updated to say they've removed the shortcuts.

I'm soooooo fed up.

 

 

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Celtic_Cobweb
On our wavelength
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Message 10 of 59
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Re: Manifest on demand

There wasn't anything to be checked yesterday!

Obviously it could be once the Virgin notification, including the reference number, was posted.

Please don't assume others are incapable.

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