Hi,
It sounds like you have a had a total hardware failure of the TiVo and it will need replacing. Please PM me your account details; Account number, account holders name, 1st line of address, Site ID/Area code . To PM me go to this link https://community.virginmedia.com/t5/notes/composepage/note-to-user-id/729024 and ill be happy to look in to it for you.
Hope this helps
Jake
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I am a Virgin Media Field Technician. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
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