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Anliz25
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Low sound issue with Samsung and V6 box

We have recently bought a new Samsung TV UB8500 and we connected it up to our V6 box. We are struggling with low sound issues the volume on the TV is up to 60+ and we still struggle to hear a good sound. We have contacted virgin who say that all is working fine. The TV sound is perfectly ok when we connect the pc into a hdmi port. Anyone any idea what is going on 

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Wilts
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Re: Low sound issue with Samsung and V6 box

We have a Samsung smart tv, 3 years old, cant remember the model. 

When using the V6 box for our tv channel feed we often need the volume up to 30 to 32 via the TV remote. But if we're streaming a film direct thru internet from Disney+, for example, not using the V6 box, we only need volume on 12 or 13.

So, imho, it is the V6 box causing the sound issue and not your Samsung tv.

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Akua_A
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Re: Low sound issue with Samsung and V6 box

Hi @Anliz25 ,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with the sound on your new TV. Just to clarify, did you ever have these issues with your old setup? What happens when rebooting the TV box? https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box#tab2 Is this issue the same on all channels or certain channels?

Thanks,

Akua_A
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Anliz25
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Re: Low sound issue with Samsung and V6 box

We never had any problems with my other TV and it only seemed like it affected the TV programmes. The internet access for the apps etc seems fine. 

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Chris_W1
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Re: Low sound issue with Samsung and V6 box

Hi Anliz25, thanks for the message and welcome to the forums. 

I am sorry to hear that there is an issue with the sound, does this happen on every box or just the one?

Can you confirm if this is one channel/ programme or multiple?

Kind regards, Chris. 

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Anliz25
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Re: Low sound issue with Samsung and V6 box

We have taken the TV back as it seems that there might be an issue with the hdmi ports. Thanks for you input to my issue.

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Kath_F
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Re: Low sound issue with Samsung and V6 box

Hi Anliz25,

Thanks for coming back and taking the time to update us. 

We're sorry to hear the HDMI ports were faulty. Hopefully any new device won't carry the same issue. 

If you have any further issues, don't hesitate to pop back to us. We're here to help and support you where we can. 

Many thanks, 

Kath_F
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Anliz25
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Re: Low sound issue with Samsung and V6 box

Thank you those who tried to help me much appreciated 

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Ayisha_B
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Re: Low sound issue with Samsung and V6 box

You're welcome @Anliz25 

If you need anything else, let us know 😊

Have a lovely weekend!

Ayisha_B
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