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Lost remote

Stephen55
Joining in

Hi,

I've lost my V6 box remote, how do I go about getting a replacement?

Thanks

3 REPLIES 3

roy247
Superstar

You could try using this link to order it online or if that doesn't work then the quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You can use the TV control app while you are waiting, or if your TV has a smart remote you might be able to pair that to the V6 box.

Thanks @roy247

Sadly the link doesn't appear to be working, I'll wait for Virgin to get back to me on here I think.

Thanks

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi @Stephen55

Thank you for your post and I am sorry you have lost your remote, I can certainly get one ordered for you. Thank you @roy247 for the link and your help 🙌.

I will pop you over a PM @Stephen55 so keep an eye out for the little envelope 👀📩

Thanks,

Zoie